Telephone system upgrade: Friday 14th December 2018 (060-0610 hours)

An upgrade of our telephone system is scheduled to take place between 0600-0610 on Friday 14th December 2018.

All university landlines will be impacted, resulting in a short outage, with the exception of the main University line (01334 476161), which will function as normal. 

A few key points to note:

  • We anticipate that the loss of service for each individual extension will be just a few minutes, however the ‘at risk period’ is between 0600-0610;
  • A small number of University lifts cannot be used and will have signage and a physical barrier in place.  Appropriate Building Officers have been advised;
  • Call forwarding from a University extension to a mobile or voicemail will not work during this time;
  • Extensions in Halls of Residence, including student bedrooms, will be affected;
  • Intruder or fire alarms do not run on our telephone exchange and will not be affected;
  • Access Control will not be affected;
  • PDQ payment machines will not work during this time – colleagues at impacted locations have been advised; 
  • 999 calls cannot be made from a university telephone line during this time. If the emergency services are required, a call should be made from a mobile telephone.  Please note that some mobile providers use 112 as the emergency number –  not 999. 

We apologise for any inconvenience this may cause.

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