Telephone upgrades 2020
Voicemail unavailable Wednesday 15th January from 12pm to 2pm
Voicemail services will be impacted on Wednesday 15th January, between 12pm and 2pm Voicemail boxes and incoming call dialogues will be unavailable for no more than 30 minutes during this time period.
We’re upgrading the University telephone system from the 6th to the 14th January 2020. The upgrade will affect all University phone lines (3800+ extensions and is necessary to allow for future developments of our telephony infrastructure.
We are working with local staff to minimise disruption and anticipate that the loss of service for each individual extension will be no more than one hour.
In the majority of cases, the contractor will carry out all of the upgrades after 5.30pm. Buildings which have significant evening activity, where possible, we shall carry out the upgrade at a mutually convenient time.
Key points
- The main University switchboard number will be upgraded on the evening of 07/01/20 and will continue to divert to 8999 (Security & Response extension), therefore this service is not affected;
- The Security and Response extension (8999) will be affected on the evening of 13/01/20 and we will advertise an alternative extension for this period;
- Eight University lifts will be affected by a loss of service as they are connected to the telephone exchange. Guidance will be issued that those lifts must not be used during this time. Local staff will be asked to ensure reasonable steps are taken to prevent staff or students from using the eight lifts throughout the period of outage;
- When individual extensions are being migrated, credit card payments cannot be taken during the period of the outage;
- Call forwarding from a University extension (to a mobile or voicemail) will not be available during the period of the outage;
- Telephones in Halls of Residence will be affected. To minimise the impact of accessing Wardennial services in the Halls, upgrades will be carried out during the day. Other lines in Halls will be upgraded in the evening (with the exception of DRA/FP, which will be carried out during the day).
- Intruder or fire alarm signalling will not be affected;
- CL3 labs must not be used during the period of the outage;
- Access Control will not be affected;
- Skype for Business will be affected on the evening of 07/01/20, but only the telephony element. Instant Message, presence, etc. will not be affected.
Buildings
Search your building to see when your telephone extensions will be impacted.
Location | Date | Time |
---|---|---|
McIntosh Hall | 7th Jan | 18:00-23:00 |
Byre Theatre | 8th Jan | 18:00-22:00 |
DRA | 16th Jan | 10:00-13:00 |
Agnes Blackadder | 9th Jan | 18:00-22:00 |
Philosophy/ARCHE | 7th Jan | 18:00-23:00 |
Library Store | 9th Jan | 18:00-22:00 |
Sports Centre | 9th Jan | 18:00-22:00 |
New Technology Centre (SMRU) | 9th Jan | 18:00-22:00 |
Powell | 9th Jan | 18:00-22:00 |
Whitehorn | 9th Jan | 18:00-22:00 |
Willie Russell | 9th Jan | 18:00-22:00 |
Biology (SOI) | 13th Jan | 17:30-19:30 |
Admissions | 7th Jan | 18:00-23:00 |
Art History | 7th Jan | 18:00-23:00 |
CAPOD/Porters Lodge | 7th Jan | 18:00-23:00 |
Classics | 7th Jan | 18:00-23:00 |
College Gate | 7th Jan | 18:00-23:00 |
Deans Court | 7th Jan | 18:00-23:00 |
Development | 7th Jan | 18:00-23:00 |
Divinity (Roundel) | 7th Jan | 18:00-23:00 |
Economics | 7th Jan | 18:00-23:00 |
English | 7th Jan | 18:00-23:00 |
English PG (66 North St) | 7th Jan | 18:00-23:00 |
Film Studies | 7th Jan | 18:00-23:00 |
Gannochy House | 7th Jan | 18:00-23:00 |
Geosciences | 7th Jan | 18:00-23:00 |
Gregory Place | 7th Jan | 18:00-23:00 |
History | 7th Jan | 18:00-23:00 |
International Relations | 7th Jan | 18:00-23:00 |
ITS Butts Wynd/Data Centre | 7th Jan | 18:00-23:00 |
Main Library | 7th Jan | 18:00-23:00 |
Management | 7th Jan | 18:00-23:00 |
Martyrs Library | 7th Jan | 18:00-23:00 |
Modern Languages | 7th Jan | 18:00-23:00 |
MUSA | 7th Jan | 18:00-23:00 |
Museum Collections | 7th Jan | 18:00-23:00 |
Music | 7th Jan | 18:00-23:00 |
9 The Scores | 7th Jan | 18:00-23:00 |
Print Dept | 7th Jan | 18:00-23:00 |
Publications/Print and Design | 7th Jan | 18:00-23:00 |
RBS (Butts Wynd and OU) | 7th Jan | 18:00-23:00 |
Social Anthropology | 7th Jan | 18:00-23:00 |
St Gregorys | 7th Jan | 18:00-23:00 |
St Salvators Hall | 7th Jan | 18:00-23:00 |
Student Services (ASC) | 7th Jan | 18:00-23:00 |
United College | 7th Jan | 18:00-23:00 |
3 North Street | 7th Jan | 18:00-23:00 |
7-9 North Street | 7th Jan | 18:00-23:00 |
3-5 South Street | 7th Jan | 18:00-23:00 |
93 South Street | 7th Jan | 18:00-23:00 |
113 North Street | 7th Jan | 18:00-23:00 |
Angus House | 8th Jan | 18:00-22:00 |
Bute | 8th Jan | 18:00-22:00 |
Careers | 8th Jan | 18:00-22:00 |
Chaplaincy | 8th Jan | 18:00-22:00 |
Divinity | 8th Jan | 18:00-22:00 |
Finance | 8th Jan | 18:00-22:00 |
Harold Mitchell Building | 8th Jan | 18:00-22:00 |
Human Resources | 8th Jan | 18:00-22:00 |
Medieval History | 8th Jan | 18:00-22:00 |
Press Office | 8th Jan | 18:00-22:00 |
Procurement | 8th Jan | 18:00-22:00 |
Psychology | 8th Jan | 18:00-22:00 |
Registry | 8th Jan | 18:00-22:00 |
South St Library | 8th Jan | 18:00-22:00 |
St Regs & Annexe | 8th Jan | 18:00-22:00 |
Stanely Smith House | 8th Jan | 18:00-22:00 |
Students Association | 8th Jan | 18:00-22:00 |
Music Centre (Younger Hall) | 8th Jan | 18:00-22:00 |
Andrew Melville | 9th Jan | 18:00-22:00 |
Chemistry | 9th Jan | 18:00-22:00 |
Computer Science | 9th Jan | 18:00-22:00 |
CREEM | 9th Jan | 18:00-22:00 |
ELT | 9th Jan | 18:00-22:00 |
Geoscience CHR | 9th Jan | 18:00-22:00 |
Grounds | 9th Jan | 18:00-22:00 |
John Burnet Hall | 9th Jan | 18:00-22:00 |
KTC | 9th Jan | 18:00-22:00 |
Library Annex | 9th Jan | 18:00-22:00 |
Management | 9th Jan | 18:00-22:00 |
Mathematics | 9th Jan | 18:00-22:00 |
Medical School | 9th Jan | 18:00-22:00 |
Physics | 9th Jan | 18:00-22:00 |
SOI Group | 9th Jan | 18:00-22:00 |
Student Services (EC) | 9th Jan | 18:00-22:00 |
University Hall | 9th Jan | 18:00-22:00 |
Biology (SMRU) | 13th Jan | 17:30-19:30 |
Estates | 13th Jan | 17:30-19:30 |
Fife Park | 14th Jan | 10:00-13:00 |
IP phones | 7th Jan | 20:00-23:00 |
CMG/Inattend operator | 7th Jan | 20:00-23:00 |
Skype integration | 7th Jan | 20:00-23:00 |
Voice mail | 7th Jan | 20:00-23:00 |
Gamma SIP trunk 1 | 7th Jan | 20:00-23:00 |
Gamma SIP trunk 2 | 7th Jan | 20:00-23:00 |
Call-logger | 7th Jan | 20:00-23:00 |
Contactless and card payments
The card readers in the following buildings will be impacted by the telephone upgrades. Please use cash if you want to purchase anything in these areas.
Location | Date | Time |
---|---|---|
McIntosh Hall | 7th Jan | 18:00-23:00 |
Byre Theatre | 8th Jan | 18:00-22:00 |
DRA | 16th Jan | 10:00-13:00 |
Agnes Blackadder | 9th Jan | 18:00-22:00 |
Lifts
Lifts in the following buildings will be impacted by the telephone upgrades. Click the building to see the time of the upgrade. Please use the stairs if you’re in the building while we’re carrying out the upgrade.
Location | Date | Time |
---|---|---|
Philosophy/ARCHE | 7th Jan | 18:00-23:00 |
Library Store | 9th Jan | 18:00-22:00 |
Sports Centre | 9th Jan | 18:00-22:00 |
New Technology Centre (SMRU) | 9th Jan | 18:00-22:00 |
Powell | 9th Jan | 18:00-22:00 |
Whitehorn | 9th Jan | 18:00-22:00 |
Willie Russell | 9th Jan | 18:00-22:00 |
Biology (SOI) | 13th Jan | 17:30-19:30 |