Be in with a chance to win free hot drinks for a month

We value your ideas and you love to hear your how you think we can improve our service. Tell us by submitting your suggestions online at:
https://www.st-andrews.ac.uk/itservicedesk/suggestions/

As a thank you, you will be entered into our prize draw to win free hot drinks for a month* at participating University cafes**.

*The prize will be for a voucher for 28 drinks
**Participating cafes: Physics, School of Medicine and Main Library. The Physics and School of Medicine cafes are closed during the summer vacation.
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May Day Opening Hours

On Monday 7th May (May Day holiday), our IT Service Desk in the Main Library will be open between 10:00 – 17:00 should you need IT help.

Our back office (email, telephone & IM) will be closed.

In the event of an IT emergency, please check the extended cover web page, which outlines what constitutes an IT emergency and the number to contact.

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The Apprentice Challenge

To celebrate Scottish Apprenticeship Week (5-9 March 2018) – a Skills Development Scotland initiative, we teamed up with Estates to run a television’s Apprentice-style challenge aimed at raising awareness of the success and benefits of running such schemes.

Helen Mackie and Pauline Brown (in the Alan Sugar masks), with the Estates and IT Services challenge participants and their supervisors

The event aimed to test the apprentices initiative, planning, team work, communication and negotiation skills. Above all of that, it was meant to be good fun and to acknowledge how important apprenticeship programmes are.

Apprentices taking a photo on the Swilken Bridge – they had to be wearing something tartan or that had a saltire…

Fifteen apprentices took part from Estates and IT Services and competed in five teams of three to carry out a range of tasks around St Andrews, from tracking down the University’s famous maces, to scoring basketball hoops at the Sports Centre. Other challenges included having to find a specific book in the University’s library, taking a group selfie on the Swilken Bridge wearing tartan (or a saltire)  and making a 60-second film of their team.

In the afternoon, the participants attended the ‘Boardroom Event’ – as featured in the television programme – to face the judges and get the verdict on their efforts. Points were awarded depending on how well the task was fulfilled as well as for ingenuity and creativity shown by the competitors.

The winning team of Jake (IT), Callum & Liam (Estates) were then awarded £150 of Amazon vouchers to share, donated by QA Apprenticeships.

More photos and video footage from the event can be found below:

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IT Support during the spring vacation

IT support will continue to be available 7 days a week during the spring vacation.

Monday-Friday: 09:00-18:00
Saturday: 10:00-17:00
Sunday: 11:00-18:00

For the Library’s opening hours, please visit their website: https://www.st-andrews.ac.uk/library/contact/openingtimes/

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Contact the IT Service Desk via Skype for Business

From Monday 19th March, University staff and students will be able to contact the IT Service Desk via the Skype for Business instant messaging service.
Search for ‘IT Service Desk’ via your Skype for Business account.
This service will operate from 09:00-17:00, Monday-Friday only. Instant messages sent to the account out with this period will not be delivered.
For more information, please visit https://www.st-andrews.ac.uk/itservicedesk.

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