Christmas opening hours 2020
If you experience an issue over the festive period, feel free to email [email protected] or log a call in IT Self Service – just bear in mind that we may not be able to respond within our usual timescale. We will be monitoring calls on a daily basis (including Christmas Day, Boxing Day, etc.) and will respond to urgent issues.
Unfortunately, the IT Help Point in the Butts Wynd Building will not be open for drop-in in-person support from the 26th December.
For common tasks like setting up eduroam or accessing software, check the IT website to see if you can find what you’re looking for.
IT facilities you might need
- IT help is available, including in-person support until the 24th December. Check the relevant day below to see how best to reach us. If in doubt, log a call;
- PC Clinic is closed from 19th December to 18th January. If you’re left without a device, email the IT Service Desk and book a study space with a PC in the Main Library in the meantime;
- 24-hour computer classrooms will be closed from midnight on 25th December (Butts Wynd Building, Bute Building, Irvine Building, Mathematics Institute). If you need to use a computer, book a study space with a PC in the Main Library;
When to contact the Security and Response Team
- If you have an urgent issue which occurs when we are closed
- If your issue relates to urgent access control or ID cards
Contact details for the Security and Response Team are available on the University website.
When we're open in December
Monday 14th to Thursday 17th December
Visit the IT help point in the Butts Wynd Building.
9am to 5pm
Reach IT Service Desk by phone or email.
8:30am to 6pm
Friday 18th December
Note: PC Clinic will be closed from today until Monday 18th January.
Visit the IT help point in the Butts Wynd Building.
9am to 5pm
Reach IT Service Desk by phone or email.
8:30am to 6pm
Saturday 19th and Sunday 20th December
Visit the IT help point in the Butts Wynd Building.
Closed
Reach IT Service Desk by phone or email.
Email only
Monday 21st to Wednesday 23rd December
Visit the IT help point in the Butts Wynd Building.
9am to 5pm
Reach IT Service Desk by phone or email.
8:30am to 6pm
Thursday 24th December
Visit the IT help point in the Butts Wynd Building.
9am to 5pm
Reach IT Service Desk by phone or email.
8:30am to 5pm
Friday 25th to Monday 28th December
Visit the IT help point in the Butts Wynd Building.
Closed
Reach IT Service Desk by phone or email.
Email only
Tuesday 29th to Thursday 31st December
Visit the IT help point in the Butts Wynd Building.
Closed
Reach IT Service Desk by phone or email.
11am to 4pm
When we're closed for New Year
Friday 1st to Monday 4th January
IT Services will be closed and support is limited to emergencies only.
Submit a support call if you’re experiencing issues and we’ll pick it up when we return.
Contact the Security and Response Team in the case of an emergency or if your issue relates to access control or ID cards.
When we're open in January
Tuesday 5th to Friday 8th January
Visit the IT help point in the Butts Wynd Building.
Closed
Reach IT Service Desk by phone or email.
8.30am to 6pm
Saturday 9th and Sunday 10th January
Visit the IT help point in the Butts Wynd Building.
Closed
Reach IT Service Desk by phone or email.
Email only
Monday 11th to Friday 15th January
Visit the IT help point in the Butts Wynd Building.
Closed
Reach IT Service Desk by phone or email.
8:30am to 6pm
Saturday 16th and Sunday 17th January
Visit the IT help point in the Butts Wynd Building.
Closed
Reach IT Service Desk by phone or email.
Email only
Monday 18th to Friday 22nd January
Note: PC Clinic re-opens
Visit the IT help point in the Butts Wynd Building.
9am to 5pm
Reach IT Service Desk by phone or email.
8.30am to 6pm
Saturday 23rd and Sunday 24th January
Visit the IT help point in the Butts Wynd Building.
Closed
Reach IT Service Desk by phone or email.
10am to 5pm
Monday 25th January
Normal services returns. See the IT website for opening hours.
