Christmas opening hours 2020

Bethany Reid
Wednesday 9 December 2020

If you experience an issue over the festive period, feel free to email [email protected] or log a call in IT Self Service – just bear in mind that we may not be able to respond within our usual timescale. We will be monitoring calls on a daily basis (including Christmas Day, Boxing Day, etc.) and will respond to urgent issues.

Unfortunately, the IT Help Point in the Butts Wynd Building will not be open for drop-in in-person support from the 26th December.

For common tasks like setting up eduroam or accessing software, check the IT website to see if you can find what you’re looking for.

IT facilities you might need

  • IT help is available, including in-person support until the 24th December. Check the relevant day below to see how best to reach us. If in doubt, log a call;
  • PC Clinic is closed from 19th December to 18th January. If you’re left without a device, email the IT Service Desk and book a study space with a PC in the Main Library in the meantime;
  • 24-hour computer classrooms will be closed from midnight on 25th December (Butts Wynd Building, Bute Building, Irvine Building, Mathematics Institute). If you need to use a computer, book a study space with a PC in the Main Library;

When to contact the Security and Response Team

  • If you have an urgent issue which occurs when we are closed
  • If your issue relates to urgent access control or ID cards

Contact details for the Security and Response Team are available on the University website.

When we're open in December

Monday 14th to Thursday 17th December

Visit the IT help point in the Butts Wynd Building.

9am to 5pm 

 

Reach IT Service Desk by phone or email.

8:30am to 6pm

Friday 18th December

Note: PC Clinic will be closed from today until Monday 18th January.

Visit the IT help point in the Butts Wynd Building.

9am to 5pm

Reach IT Service Desk by phone or email.

8:30am to 6pm

Saturday 19th and Sunday 20th December

Visit the IT help point in the Butts Wynd Building.

Closed

Reach IT Service Desk by phone or email.

Email only

Monday 21st to Wednesday 23rd December

Visit the IT help point in the Butts Wynd Building.

9am to 5pm

 

Reach IT Service Desk by phone or email.

8:30am to 6pm

Thursday 24th December

Visit the IT help point in the Butts Wynd Building.

9am to 5pm

 

Reach IT Service Desk by phone or email.

8:30am to 5pm

Friday 25th to Monday 28th December

Visit the IT help point in the Butts Wynd Building.

Closed

 

Reach IT Service Desk by phone or email.

Email only

Tuesday 29th to Thursday 31st December

Visit the IT help point in the Butts Wynd Building.

Closed

 

Reach IT Service Desk by phone or email.

11am to 4pm

When we're closed for New Year

Friday 1st to Monday 4th January

IT Services will be closed and support is limited to emergencies only. 

Submit a support call if you’re experiencing issues and we’ll pick it up when we return.

Contact the Security and Response Team in the case of an emergency or if your issue relates to access control or ID cards.

When we're open in January

Tuesday 5th to Friday 8th January

 

Visit the IT help point in the Butts Wynd Building.

Closed

Reach IT Service Desk by phone or email.

8.30am to 6pm

Saturday 9th and Sunday 10th January

Visit the IT help point in the Butts Wynd Building.

Closed 

Reach IT Service Desk by phone or email.

Email only

Monday 11th to Friday 15th January

 

Visit the IT help point in the Butts Wynd Building.

Closed

 

Reach IT Service Desk by phone or email.

8:30am to 6pm

Saturday 16th and Sunday 17th January

Visit the IT help point in the Butts Wynd Building.

Closed

 

Reach IT Service Desk by phone or email.

Email only

Monday 18th to Friday 22nd January

Note: PC Clinic re-opens

Visit the IT help point in the Butts Wynd Building.

9am to 5pm

Reach IT Service Desk by phone or email.

8.30am to 6pm

Saturday 23rd and Sunday 24th January

 

Visit the IT help point in the Butts Wynd Building.

Closed

 

Reach IT Service Desk by phone or email.

10am to 5pm

Monday 25th January

Normal services returns. See the IT website for opening hours.

Subscribe to the IT Services blog

Enter your email address to subscribe to this blog to receive notifications of new posts.