Christmas opening hours 2021

Bethany McNally
Tuesday 30 November 2021

If you experience an issue over the festive period, feel free to email itservicedesk@st-andrews.ac.uk or log a call in IT Self Service – just bear in mind that we may not be able to respond within our usual timescale. We will be monitoring calls on the days indicated below and will respond to urgent issues.

For common tasks like setting up eduroam or accessing software, check the IT website to see if you can find what you’re looking for.

When to contact the Security and Response Team

  • If you have an urgent issue which occurs when we are closed
  • If your issue relates to urgent access control or ID cards

Contact details for the Security and Response Team are available on the University website.

Opening hours

Saturday 18 and Sunday 19 December

Visit an IT Help Point
  • Main Library from 10am to 5pm (limited support)
  • Walter Bower House is closed

Contact us
Business critical support only

Monday 20 December to Wednesday 22 December

Visit an IT Help Point
  • Main Library from 9am to 5pm
  • Walter Bower House from 8:30am to 5pm

Contact us
Reach IT Service Desk by phone, email or IT Self Service
8:30am to 5pm

Thursday 23 December

Visit an IT Help Point
  • Main Library is closed
  • Walter Bower House from 8:30am to 5pm

Contact us
Reach IT Service Desk by phone, email or IT Self Service
8:30am to 5pm

Friday 24 December

Visit an IT Help Point
  • Main Library is closed
  • Walter Bower House from 8:30am to 1pm

Contact us
Reach IT Service Desk by phone, email or IT Self Service
8:30am to 1pm

Saturday 25 December to Tuesday 4 January

Visit an IT Help Point
Main Library and Walter Bower House Closed

Contact us
Business critical support only

Wednesday 5 January to Friday 7 January

Visit an IT Help Point
  • Main Library is closed
  • Walter Bower House from 8:30am to 5pm
Contact us
Reach IT Service Desk by phone, email or IT Self Service
8:30am to 5pm

ID card collection

New students staying in Halls can collect their ID cards from their allocated Hall of Residence. Other students can collect replacement ID cards from 12pm to 3pm from the small Butts Wynd computer classroom as the Main Library will be closed.

Drop off or pick up your device from the PC Clinic

Staff and students can request device repairs from the PC Clinic throughout the festive period using this form. When the Main Library is closed from 5 – 9 January, we will arrange an alternative location to drop off and collect your device.

Saturday 8 and Sunday 9 January

Visit an IT Help Point
Main Library and Walter Bower House Closed

Contact us
Business critical support only

Monday 10 January to Friday 14 January

Visit an IT Help Point
  • Main Library from 9am to 5pm
  • Walter Bower House from 8:30am to 5pm

Contact us
Reach IT Service Desk by phone, email or IT Self Service
8:30am to 5pm

Saturday 15 and Sunday 16 January

Visit an IT Help Point
  • Main Library from 10am to 5pm (limited support)
  • Walter Bower House Closed

Contact us
Business critical support only

Normal service resumes Monday 17 January

Visit the IT website for opening hours.

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