Jake Laing, IT Service Desk Apprentice

Wednesday 8 November 2017

Photo of Jake LaingA warm welcome to Jake who joined us in July 2017 as our IT Service Desk Apprentice.

“I chose to do an apprenticeship at the University of St Andrews because ever since I can remember, I knew I wanted a job in IT. I always wanted to go down the route of learning but the thought of college/university wasn’t very appealing for me so I thought an apprenticeship was an ideal option as it allowed me to learn while working at the same time.
I’m really enjoying being here. I learn new things every day and I think that’s the best part of working at the IT Service Desk – you can never know everything. I was anxious at first but the team really helped me settle in. I was made very welcome by everyone and have had great support for things I don’t quite understand yet.
Working during the start of term in Halls and in the IT Help Point in the Main Library really helped me build my confidence. I’m in a constant face to face contact with customers and have to do a lot of problem-solving on my own – even when I don’t know the answer straight away.
I think an IT apprenticeship at the University was the right decision as it has opened many opportunities to advance my skills in IT and allow me to figure out my current strengths and weaknesses.”

Learn more about our IT Apprenticeships scheme at

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