We've received reports of suspicious phone calls from people claiming they can fix the current issues, or that they're calling from the University's IT Services team and need to make changes to your device or…
As part of our award-winning Modern Apprenticeship scheme, we are committed to providing opportunities that help our apprentices expand their skills beyond the University environment. Apprentice IT/AV Support…
August was another busy month for IT Services, as we celebrated network service anniversaries and colleagues' long service, all while the team resolved 4,403 support queries.
Are you teaching this semester in a venue that’s new to you? Do you want to know about evening and weekend IT support? Get the latest news and updates from IT Services.
Cybercriminals use phone calls, known as vishing attacks, to gather information that can be used in future scams or cyberattacks. Learn what to do if you suspect you are a victim of a vishing attempt.
During July, we welcome new staff, carry out technology checks, updates and upgrades and resolved 4130 support queries.
To help keep University systems and data secure, IT Services is introducing SentinelOne, a new antivirus application for University-supplied Windows and macOS staff devices.
Security updates have been released for various Apple products to mitigate issues which could leave systems open to cyber attacks. Use this guidance to learn more about the issues, if you’re affected, and what you need…
In May, our IT apprentices, along with IT Service Delivery Manager Ross Garnier, visited Agilico's Edinburgh offices to see first-hand the work that goes on behind the scenes at the University's Managed Print Service…
June was another busy month for IT Services, as we celebrated colleagues winning awards and the team resolving 4,229 support queries.