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An amazing month for IT Security!

Last month, we hosted the IT Security Event and our IT Security Team won Outstanding Cyber Team at the Scottish Cyber Awards 2018. Outstanding Cyber Team On Wednesday the 28th November, we were named joint winner (along with Police Scotland) of the award ‘Outstanding Cyber Team’ at the Scottish Cyber Awards 2018 – which took…

10 December 2018Upgrades

IT Service Desk Christmas opening hours

The Library will be closed on Friday 11 January so get IT help by phone or online via email, UniDesk, or Skype.   If you’re looking for IT help during December and January, you can find our opening hours below. We’ll be offering limited IT support on the weekends whilst campus is quiet. This means…

10 December 2018Opening Hours

IT Support during Arrival Weekend

As always, we’ll have IT support available during arrival weekend – we know how important it is to get connected as soon as you arrive in St Andrews. If you need IT help, pop in to any of the locations listed. We look forward to welcoming new and returning students.

13 August 2018Our services

Telephone Upgrade: Friday 17th August 0630-0800

An essential software upgrade of our Telephony system is scheduled to take place between 0630-0800 hours on Friday 17th August 2018 . All university landlines will be impacted, with the exception of the main University line (01334 476161), which will function as normal. A few key points to note: We anticipate that the loss of…

9 August 2018Upgrades

IT Apprenticeship Vacancies

A short film about our IT Apprenticeships scheme We are currently looking for 1 x IT Service Desk Analyst Apprentice and 2 x IT/AV Technician Apprentices to join our team. Applications should be made directly to QA Apprenticeships. Shortlisted candidates will be forwarded to us and then we will initiate our recruitment process. Interviews will…

16 May 2018Upgrades

Changes in the Access Control team

Team name change Access Control is now to be known as Campus Card Services, acknowledging that colleagues in this team have a wider remit than the provision of an access control service. The structure of the team has also changed slightly – now consisted of one Campus Card Services Supervisor and one Campus Card Services…

16 May 2018Our services, Projects

My journey as an IT Apprentice – Mark Cathro

I started my IT Apprenticeship at the University of St Andrews on 8th August 2016. I had just finished my 6th year at Kinross High School, and to be honest, wasn’t too sure what I wanted to do after High School. I always enjoyed IT, and going to University wasn’t too appealing to me. So…

16 May 2018Our team

Outlook Web Apps retirement

Microsoft has announced that it will be retiring the Outlook Web Apps (OWA) on mobile devices from 15th May 2018. Microsoft’s suggestion is to download and install the ‘Outlook for iOS’ or ‘Outlook for Android’ app which offers enhanced email and calendar features. Most features of the OWA apps are included in the Outlook apps,…

8 May 2018Our services

May Day holiday – Access to Buildings

From Friday 4th May at 17:00 hours, all access controlled areas and PC classrooms (including the 24 hour PC classrooms) will be locked. ID cards will be required to gain access throughout this period. On Tuesday 8th May, operations will revert back to normal.

2 May 2018Opening Hours

Be in with a chance to win free hot drinks for a month

We value your ideas and you love to hear your how you think we can improve our service. Tell us by submitting your suggestions online at: http://www.st-andrews.ac.uk/itservicedesk/suggestions/ As a thank you, you will be entered into our prize draw to win free hot drinks for a month* at participating University cafes**. *The prize will be…

27 April 2018Upgrades