Festive opening hours 2025/2026
If you experience an issue over the festive period, feel free to email [email protected] or log a call in IT Self Service – just bear in mind that we may not be able to respond within our usual timescale.
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Scottish Apprenticeship Week: meet our IT apprentices
To celebrate Scottish Apprenticeship Week, we asked our current IT apprentices to share their experience since starting at the University. Find out what Cammy, Jack, Reece, and Cammy had to say.
Apple macOS Sequoia update
For personally owned devices, mainly affecting our student community, our advice is not to upgrade to macOS Sequoia yet.
Scottish Apprenticeship Week: introducing our IT apprentices
As part of Scottish Apprenticeship Week, we’re highlighting the experiences of our IT apprentices and the valuable contributions they make across the University. Each apprentice brings their own perspective, but all…
Why the University is working towards Cyber Essentials certification
The University is working towards achieving Cyber Essentials (CE) certification. Cyber Essentials is a government‑backed scheme, run by the National Cyber Security Centre (NCSC), designed to help organisations protect…
Duo’s phone call authentication is retiring soon
We are retiring phone call authentication in Duo Security, our multifactor authentication platform for staff. Following this change, you will no longer be able to approve sign‑ins using a phone call to your number.
Security updates for Apple devices
Security updates have been released for various Apple products to mitigate issues which could leave systems open to cyber attacks. Use this guidance to learn more about the issues, if you’re affected, and what you need…
January roundup
January was a productive start to the new year for IT Services as we resolved 4,755 support queries and prepared systems and services for the return to teaching.
Security updates for Apple devices
Security updates have been released for various Apple products to mitigate issues which could leave systems open to cyber attacks. Use this guidance to learn more about the issues, if you’re affected, and what you need…
The 2025/26 IT checklist for new students
Follow this checklist to set up your IT essentials before and after your arrival.
Understanding the new email banner: “You don’t often get email from…”
We have added a new security feature to help protect the University from phishing attacks. This feature is recommended by Microsoft and adds a small banner at the top of certain emails.
November roundup
November was another busy month for IT Services as we resolved 4,718 support queries and supported the smooth running of Winter Graduation.
Microsoft 365 features to support research
Microsoft 365 provides tools to help researchers work more efficiently. You can transcribe interviews, schedule appointments, and collaborate on documents securely.