August roundup
August was another busy month for IT Services, as we celebrated network service anniversaries and colleagues’ long service, all while the team resolved 4,403 support queries.
1. Start of term preparations
The start of a new academic year is always a busy and exciting time for IT Services. Every area of IT Services plays a key role in these preparations, with teams across the service working behind the scenes to ensure systems, support, and resources are ready to welcome students back. This involves months of planning, preparation, and collaboration across our teams.
A big thank you and well done goes out to every member of the IT Services team whose hard work and care have contributed to a successful start of term for our students.
2. 30 Years of network connectivity in Student Residences
This year marks the 30th anniversary of ResNet, the service that first brought network connectivity to student residences. Launched as a pilot in 1996, the scheme initially connected a small number of rooms across four halls of residence, giving students access to a then cutting-edge 10Mb network connection directly from their bedrooms. Student Residence Computing Co-ordinators (RCCs) played a vital role in supporting users and helping the service grow across campus.
Over the past three decades, ResNet has evolved from wired Ethernet sockets to a fully automated wireless service. Today, more than 4,200 authorised users can connect up to two devices each, with support for everything from Smart TV’s to games consoles and e-readers. Available in 95% of student residences, Wireless ResNet now uses WiFi 7 technology, providing students with fast, secure and reliable connectivity.
From a handful of network points in residence halls to thousands of connected devices, ResNet’s 30-year journey reflects the University’s continued commitment to enhancing the student experience and ensuring residents stay connected wherever they live.
3. Kevin Thomson celebrates 25 years of service
Kevin Thomson, Applications Development Team Leader in IT Services, celebrated 25 years of service at the University of St Andrews on 3 September.
To celebrate, the IT Services team gathered in WBH (and online) to honour Kevin’s work and achievements during his quarter-century stint.
Kevin took the time to reflect on his experience and thank those past and present who have supported him along the way.
4. One Minute Survey Winner
Congratulations to Katherine from Libraries and Museums, who won our August One Minute Survey prize draw.
To take part next month, simply complete the feedback form sent by the IT Service Desk after they resolve your query. Everyone who submits feedback will be entered automatically for a chance to win a £15 St Andrews voucher.