April roundup
April was another productive month for IT Services, with the team resolving 4252 support queries and launching a new way for staff and students to seek IT help.Â
Search by author: Bethany Reid
Why the University is working towards Cyber Essentials certification
The University is working towards achieving Cyber Essentials (CE) certification. Cyber Essentials is a government‑backed scheme, run by the National Cyber Security Centre (NCSC), designed to help organisations protect…
Duo’s phone call authentication is retiring soon
We are retiring phone call authentication in Duo Security, our multifactor authentication platform for staff. Following this change, you will no longer be able to approve sign‑ins using a phone call to your number.
January roundup
January was a productive start to the new year for IT Services as we resolved 4,755 support queries and prepared systems and services for the return to teaching.Â
November roundup
November was another busy month for IT Services as we resolved 4,718 support queries and supported the smooth running of Winter Graduation.