IT Support during Arrival Weekend

As always, we’ll have IT support available during arrival weekend – we know how important it is to get connected as soon as you arrive in St Andrews.

If you need IT help, pop in to any of the locations listed.

We look forward to welcoming new and returning students.

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Telephone Upgrade: Friday 17th August 0630-0800

An essential software upgrade of our Telephony system is scheduled to take place between 0630-0800 hours on Friday 17th August 2018 .

All university landlines will be impacted, with the exception of the main University line (01334 476161), which will function as normal.

A few key points to note:

  • We anticipate that the loss of service for each individual extension will be no more than 10 minutes, however the ‘at risk period’ is 0630-0800hours.
  • A small number of University lifts cannot be used and will have signage and a physical barrier in place.  Appropriate Building Officers have been advised;
  • Call forwarding from a University extension to a mobile or voicemail will not work during this time;
  • Extensions in Halls of Residence, including student bedrooms, will be affected;
  • Intruder or fire alarms do not run on our telephony exchange and will not be affected;
  • Access Control will not be affected;
  • PDQ payment machines will not work during this time (anticipated to be less than 10 minutes);
  • 999 calls cannot be made from a university telephone line during this time. If the emergency services are required, a call should be made from a mobile telephone.  Please note that some mobile providers use 112 as the emergency number –  not 999.

We apologise for the inconvenience this may cause.

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IT Apprenticeship Vacancies

A short film about our IT Apprenticeships scheme

We are currently looking for 1 x IT Service Desk Analyst Apprentice and 2 x IT/AV Technician Apprentices to join our team.

Applications should be made directly to QA Apprenticeships. Shortlisted candidates will be forwarded to us and then we will initiate our recruitment process. Interviews will take place in June 2018 and we are aiming for the new recruits to start in July 2018.

IT Service Desk Apprentice:

IT/AV Technician Apprentice:

More information about our IT Apprenticeships scheme can be found on our website.

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Changes in the Access Control team

Team name change
Access Control is now to be known as Campus Card Services, acknowledging that colleagues in this team have a wider remit than the provision of an access control service.

The structure of the team has also changed slightly – now consisted of one Campus Card Services Supervisor and one Campus Card Services Administrator, starting on the 21st May 2018.

Project work
Working closely with our colleagues in R&BS and Estates, we have agreed on a standard approach to the implementation of access control systems and services in new and refurbished residences across the University. Our first project (2017/18) was the Fife Park redevelopment, where 250 access control doors were successfully installed and linked to RBS’s accommodation system, Kx. Residence staff no longer have to manually input access control data onto a different system and students no longer have to carry an extra card as their student ID card now opens the door(s) to their accommodation. This went well and bodes well for future builds and redevelopments – and we are grateful to our IT colleagues who have helped make this happen.

In 2018, we will deliver access control on almost 1000 student bedrooms in time for the new academic year:

  • 270 doors at Agnes Blackadder Hall
  • 270 doors at Andrew Melville Hall
  • 230 doors at University Hall
  • 150 doors at Fife Park & DRA

Further re-developments are planned up to 2022 and there is a rolling programme of work to replace ‘non-standard’ access controlled doors and access systems year on year.

Call management
Requests to Campus Card Services are now processed via UniDesk, our call management system. As with all calls logged in UniDesk:

    • You can log a call online, by email or by phone (see contact details below);
    • UniDesk will automatically send you an acknowledgment with a unique reference when your call has been received. If you need to provide us with further information after you have logged a call, please reply to the acknowledgment email, so as to include the unique reference;
    • You can log and track the status of your call using IT Self Service;
    • If we ask you to provide further information in order to action or resolve your request, please reply to us as soon as possible.

Email address
Historically, there are a number of email addresses associated with Access Control/ID cards including This email address should no longer be used (the ownership of this account will transfer to Estates at a later date).

Contact details
Telephone: 01334 46 2755
IT Self Service: (select ‘Use Self Service Desk’)
(please note there has been no change to our out-of-hours arrangements)

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My journey as an IT Apprentice – Mark Cathro

Photo of Mark Cathro providing IT support at John Burnet Hall during arrival weekend in September 2017

Mark Cathro providing IT support at John Burnet Hall during arrival weekend in September 2017

I started my IT Apprenticeship at the University of St Andrews on 8th August 2016. I had just finished my 6th year at Kinross High School, and to be honest, wasn’t too sure what I wanted to do after High School. I always enjoyed IT, and going to University wasn’t too appealing to me.

So I applied to QA Apprenticeships, and was then asked to come for an interview with IT Services at the University of St Andrews, and well… that was that!

Working at the University has been absolutely fantastic. From the first day here, I felt as part of the team and was surrounded by so many great teachers – my colleagues in the IT Service Desk and all other members of IT Services who have helped me along the way.
As my contract was only in place for two years, during my second year, the aim was to complete my qualifications through QA, and most importantly, secure a full-time job.

I spotted Insights, Dundee, were recruiting a Service Delivery Analyst, a role very similar to the one I fulfiled at the University. So, I brushed up my CV and sent in my application. I was invited for a telephone interview first of all; then I was invited to meet them at their offices in Dundee. A few days later, I was offered the job! Colleagues here put me through my paces in a couple of mock interviews before the real thing. That was tough going – but it helped me a great deal.

I’d just like to thank everyone here at the University who has helped me along with my apprenticeship. The IT apprenticeships scheme at the University is absolutely brilliant, and without it, who knows where I would be right now. I’m so grateful for all the help, support and encouragement I’ve received. It’s been a fantastic time, and have made so many new friends along the way.

Mark started his new job on 7th May at Insights Dundee.

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