Could Apprenticeships work for your School or Unit?

If you’re thinking of taking on an apprentice but not sure what’s involved, we can help. Drop in to talk to staff and current apprentices, and find out more about the scheme we run with QA apprenticeships.

QA apprenticeships offer a variety of apprenticeship schemes, including Business Admin. We have hired apprentices in partnership with QA since 2012 and recently appointed their 19th recruit.

We have won a number of employer awards for our scheme and individual apprentices have won national awards.

Pop in anytime between 10:30 – 12:30 on Friday 9th March 2018 at Hebdomadar’s Room to find out.

More information about our IT Apprenticeships can be found at

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Skype for Business

Skype for Business is now available to students. It can be accessed from any student PC across the University as well as personal devices.

More information on how to use it can be found on the IT Services web page.

If you have any support questions, please contact the IT Service Desk.

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IT Services visit to BT’s Adastral Park

In July 2017, six members of the IT Services team visited BT’s Adastral Park in Suffolk, a global research development facility. Adastral Park is a place where world-leading innovation happens and has a vibrant community of like-minded people and dynamic organisations.
After a warm welcome from our BT hosts, we learned about the purpose of Adastral Park, a site formally belonging to the RAF’s Royal Flying Corps Experimental Station, and the Aeroplane and Armament Experimental Establishment. Our hosts explained that more than 700 people from 200 companies are currently working together with BT to develop new products and explore new ways of digital collaboration.
We received a guided tour and visited several ‘zones’ that covered a wide range of areas, including:

  • Industry: the increasing use of drones, work undertaken in the oil and gas industries, improvements to access control and the importance of security in the industry;
  • Retail: digital signage, stock control, improvements to the users’ experience;
  • ‘The home of the future’: Ultra High Definition screens, improved Wi-Fi coverage with new building materials that improve connectivity, Smart Energy usage and improved household security;
  • Banking: encryption using Quantum cryptography.

Throughout the tour, we were encouraged to interact with many of the displays including 3D imaging for use in training, handheld devices for chemical analysis, ‘smart’ mirrors and intelligent lights.

We also saw a series of presentations on various initiatives:

  • SmartNE: A smart mapping solution that has been integrated with compasses around the Higher Education sector. In addition to indoor and outdoor maps, it provides users with dynamic navigation;
  • BT Future Entertainment and Games: BT are envisioning the future of entertainment and gaming, and determining how this should be supported. During London 2012, they developed BTSport and provided a 4K live streaming service
  • Security and Network Security: An interesting talk highlighting little thought-about aspects of security. Although encrypted data may pose a little issue if stolen at the moment, could it be vulnerable in the future with new encryption technologies? The team also viewed a demonstration of the software BT use to track cyber threat;
  • The Digital Consumer: How humans interact with technology, and why this is important for companies to understand. BT make use of a range of techniques to monitor this, including surveys, data analyses and watching users.

We are very grateful to BT for hosting our visit. It was really enjoyable, thought-provoking and fascinating.

Feedback from our team:

“The day was interesting and thought provoking. It was great to see the influence BT has had in everyday technology and what a wide array of research areas they are involved in.”

“It was interesting to see the work of BT and how much they do beyond telecoms provision. Their use of consumer level technology like Occulus Rift to support their business is similar to how the School of Medicine use webcams to facilitate student training.”

Author: Victoria Davidson-Mayhew

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IT Service Desk opening hours on Friday 12th and Monday 15th January 2018

As the Main Library will be closed all day on Friday 12th January 2018, the IT help point will not be available for face to face IT support. You can still contact the IT Service Desk via IT Self Service, email or telephone (01334 46 3333) between 08:30 – 17:00.

On Monday 15th January 2018, the IT Service Desk (IT help point in the Main Library and back office) will be closed all day for a staff development event. You can still log a call via IT Self Service, email or voicemail (01334 46 3333), however, it will not be actioned until the next day. In the event of an IT emergency, please check the extended cover web page, which outlines what constitutes an IT emergency and the number to contact.

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Access Control during the Christmas closure period

The Access Control closure for the vacation is with effect from 17:00 on Wednesday 20th December so that any systems faults can be identified and dealt with. Members of staff will still be able to present their ID card and enter their building.

Please note that the lockdown for the Butts Wynd building will be on Friday 22nd December 2017 at 09:00.

24-hour computer classrooms access will remain available at the Irvine, Bute and Maths buildings. If there are any problems with the Central Access System doors over the Christmas vacation, please contact the ID Cards team until Friday 22 December then after this date please contact the Out of Hours team.

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