Complete our 60 second student survey and you could win a £50 Amazon voucher!

In August 2016, we launched Apps Anywhere on all PCs in the computer classrooms and libraries, and in January 2017, made the service available for use on personal devices.

We’d love to hear what you think of our new service via our 60 second student survey. If you leave your username, we’ll enter you into our prize draw to a £50 Amazon voucher.

https://bit.ly/AppsAnywhereSurvey

The survey closes on 21st April 2017 and the winner of the prize draw will be announced during week commencing 24th April 2017, via our @StAITServices twitter page.

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Telephone System Upgrades: 14-31 March 2017

During March 2017 essential upgrades to our telephone system will take place. The upgrade is necessary to allow for future developments of our telephony infrastructure.

The upgrade will affect all University telephone lines (7000+ extensions), and will take place over a number of weeks, rather than one full shut down.

Disruption will be minimised as far as possible however there will be local outages (loss of service), impacting different buildings at different times, and we have been liaising with key staff to identify and minimise any resulting risk.

We anticipate that the loss of service for each individual extension will be no more than one hour.

In the majority of cases, the contractor will carry out all of the upgrades after 5.30pm, however for buildings which have significant evening activity, where possible, we shall carry out the upgrade at a mutually convenient time. You can find details of the latest schedule at: http://itservices.wp.st-andrews.ac.uk/2017/03/10/telephone-upgrade-buildings-and-timings-2/

A few key points to note:

  • A very short outage will be arranged out of hours for the University switchboard and will not impact University business;
  • A small number of University lifts cannot be used, however the majority can (including all lifts in residences). The lifts which cannot be used will have signage and a physical barrier in place;
  • Call forwarding from a University extension to a mobile or voicemail will not work during this time;
  • Extensions in Halls of Residence, including student bedrooms, will be affected;
  • Intruder or fire alarms do not run on our telephony exchange and will not be affected;
  • Access Control will not be affected.
  • 999 calls cannot be made from a university telephone line during this time. If the emergency services are required, a call should be made from a mobile telephone.

If you have any questions about the upgrade, please contact the IT Service Desk.

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Telephone System Upgrades: buildings and timings

School/Service UnitDateTime
Admissions30/03/2017between
18:00-23:00
Albany Park
28/03/2017
between
1730-1930
Alt Format Suite (North Street)
30/03/2017between
18:00-23:00
Agnes Blackadder
15/03/2017
20/03/2017
22/03/2017
27/03/2017
29/03/2017
between
1800-2000
Andrew Melville15/03/2017
20/03/2017
22/03/2017
27/03/2017
between
1800-1930
Angus House
14/03/2017
between
1800-2200
Art History30/03/2017between
18:00-23:00
Barron Theatre
30/03/2017between
18:00-23:00
Biology (SMRU)
28/03/2017
between
1730-1930
Biology (SOI)
28/03/2017
between
1730-1930
BMS/BMS Annex
15/03/2017
20/03/2017
22/03/2017
27/03/2017
29/03/2017
between
1800-2000
Bute
14/03/2017between
1800-2200
Bute Annexe (Mail room/CAPOD)
14/03/2017between 1800-2200
Byre Theatre

14/03/2017
between
0800-1000
Careers
14/03/2017between
1800-2200
CAPOD/Porters Lodge30/03/2017between
18:00-23:00
Chaplaincy
14/03/2017between
1800-2200
Chemistry
15/03/2017
20/03/2017
22/03/2017
27/03/2017
29/03/2017
between
1800-2000
Classics30/03/2017between
18:00-23:00
College Gate
30/03/2017between
18:00-23:00
Computer Science
15/03/2017
20/03/2017
22/03/2017
27/03/2017
29/03/2017
between
1800-2000
CREEM
15/03/2017
20/03/2017
22/03/2017
27/03/2017
29/03/2017
between
1800-2000
Deans Court
30/03/2017between
18:00-23:00
Development
30/03/2017between
18:00-23:00
Divinity
14/03/2017between
1800-2200
Divinity (Roundel)
30/03/2017between
18:00-23:00
DRA
23/03/17
between
1000-1300
Economics & Finance
30/03/2017between
18:00-23:00
ELT15/03/2017
20/03/2017
22/03/2017
27/03/2017
29/03/2017
between
1800-2000
English
30/03/2017between
18:00-23:00
English PG (66 North St)
30/03/2017between
18:00-23:00
FAS (Gateway)
15/03/2017
20/03/2017
22/03/2017
27/03/2017
29/03/2017
between
1800-2000
Fife Park
23/03/17between
1000-1300
Film Studies
30/03/2017between
18:00-23:00
Finance (OBS)
14/03/2017between
1800-2200
Earth Science & GSD
30/03/2017between
18:00-23:00
Estates
28/03/2017
between
1730-1930
Gannochy House
30/03/2017between
18:00-23:00
Geoscience CHR
15/03/2017
20/03/2017
22/03/2017
27/03/2017
29/03/2017
between
1800-2000
Gregory Place
30/03/2017between
18:00-23:00
Grounds
15/03/2017
20/03/2017
22/03/2017
27/03/2017
29/03/2017
between
1800-2000
Harold Mitchell Building
14/03/2017between
1800-2200
History
30/03/2017between
18:00-23:00
Human Resources (OBS)
14/03/2017between
1800-2200
International Relations
30/03/2017between
18:00-23:00
ITS Butts Wynd/Data Centre
30/03/2017between
18:00-23:00
John Burnet Hall
15/03/2017
20/03/2017
22/03/2017
27/03/2017
29/03/2017
between
1800-2000
KTC
15/03/2017
20/03/2017
22/03/2017
27/03/2017
29/03/2017
between
1800-2000
Library Annexe
15/03/2017
20/03/2017
22/03/2017
27/03/2017
29/03/2017
between
1800-2000
Library Store
15/03/2017
20/03/2017
22/03/2017
27/03/2017
29/03/2017
between
1800-2000
Main Library
30/03/2017between
18:00-23:00
Management (also on NH)
30/03/2017between
18:00-23:00
Management (also on NS)
15/03/2017
20/03/2017
22/03/2017
27/03/2017
between
1800-2000
Mathematics
15/03/2017
20/03/2017
22/03/2017
27/03/2017
29/03/2017
between
1800-2000
Martyrs Library
30/03/2017between
18:00-23:00
McIntosh Hall
30/03/2017between
18:00-23:00
Medical School
15/03/2017
20/03/2017
22/03/2017
27/03/2017
29/03/2017
between
1800-2000
Medieval History
14/03/2017between
1800-2200
Modern Languages
30/03/2017between
18:00-23:00
MUSA30/03/2017between
18:00-23:00
Museum Collections30/03/2017between
18:00-23:00
Music
30/03/2017between
18:00-23:00
OUD (BTPO & Library)
30/03/2017between
18:00-23:00
Philosophy/ARCHE
30/03/2017between
18:00-23:00
Physics
15/03/2017
20/03/2017
22/03/2017
27/03/2017
29/03/2017
between
1800-2000
Press Office
14/03/2017between
1800-2200
Print Unit
30/03/2017between
18:00-23:00
Procurement (OBS)
14/03/2017between
1800-2200
Publications/Print and Design
30/03/2017between
18:00-23:00
R&BS (Butts Wynd and OU)
30/03/2017between
18:00-23:00
Registry (OBS)
14/03/2017between
1800-2200
Social Anthropology
30/03/2017between
18:00-23:00
SOI Group (New Tech Centre)
15/03/2017
20/03/2017
22/03/2017
27/03/2017
29/03/2017
between
1800-2000
Sports Centre
TBATBA
Student Services (EC)
TBATBA
South St Library
14/03/2017between
1800-2200
St Gregorys
30/03/2017between
18:00-23:00
St Regs & Annexe
14/03/2017between
1800-2200
St Salvators Hall
30/03/2017between
18:00-23:00
Stanely Smith House
14/03/2017between
1800-2200
Students Association
14/03/2017
between
0800-1100
Student Services (ASC)
30/03/2017between
18:00-23:00
United College
30/03/2017between
18:00-23:00
University Hall
15/03/2017
20/03/2017
22/03/2017
27/03/2017
29/03/2017
between
1800-2000
University House
27/03/2017
Evening time
3 North Street
30/03/2017between
18:00-23:00
7-9 North Street
30/03/2017between
18:00-23:00
3-5 South Street
30/03/2017between
18:00-23:00
93 North Street
30/03/2017between
18:00-23:00
113 North Street
30/03/2017between
18:00-23:00
Old Union Café 30/03/2017between
18:00-23:00

Lifts unavailable

Lift locationExtensionExchangeOutage date/time
BMS Annexe 17441North Haugh15/03 between 18:00-19:30
BMS Annexe 27442North Haugh15/03 between 18:00-19:30
BMA3939North Haugh15/03 between 18:00-19:30
Main Library2338North Street30/03 between 18:00-23:00 (exact time TBA)
Philosophy2461North Street30/03 between 18:00-23:00
SMRU3606Woodburn28/03 between 17:30-19:30
Library store7486North Haugh29/03 between 18:00-20:00
Sports Centre7064North Haugh15/03 between 18:00-19:30 (exact time TBA)
MUSA14064North Street30/03 between 18:00-23:00
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Scottish Apprenticeship Week: Morgan’s story

Morgan (middle) with fellow IT apprentices Calum (L) and Mark (R)

To celebrate Scottish Apprenticeship Week, we wanted to take the opportunity to share some of the stories, thoughts and experiences of our current and former IT Apprentices (as we’re incredibly proud of them!).

Apprentice: Morgan Rourke
Contract Start: July 2016
Contract End: July 2018
Apprentice Role: Desktop Technician

I enjoy working and conversing with the wide range of diverse individuals at the University of St Andrews as it has allowed me to increase my interpersonal skills. My role  is extremely enjoyable as I have always dreamed of working in either Engineering or Information Technology.

My most enjoyable moment so far was the first time I assisted a user without the help of a colleague. I would normally put a build on a computer myself and then arrange with the user a suitable time to help them with the installation of their new equipment. A colleague would normally come with me, however on this occasion I went alone. The installation went successfully and this made me feel that I had accomplished an individual goal I had set myself.

Since joining, I have gained an exceptional amount of knowledge that I never thought was possible. Initially, I had no idea what I was doing. However, through the help of my colleagues – I can now independently carry out tasks without requiring assistance. This is one of the major key aspects of my apprenticeship and therefore I would recommend an apprenticeship to young people.

The journey so far has allowed me to obtain valuable on the job experience. It has also allowed me to become a confident and independent individual. I chose an apprenticeship over university because it was more appealing as I would also be earning a weekly wage, gaining valuable experience and still undertaking a qualification.

https://www.apprenticeships.scot/scottish-apprenticeship-week/

 

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Scottish Apprenticeship Week: Greg’s story

Greg assisting a student at the IT Help point in the Main Library

To celebrate Scottish Apprenticeship Week, we wanted to take the opportunity to share some of the stories, thoughts and experiences of our current and former IT Apprentices (as we’re incredibly proud of them!).

Apprentice: Greg Jennings
Contract start: July 2015
Contract end: July 2017
Apprentice role: IT Service Desk Analyst

I believe choosing an apprenticeship was the best career move for me, especially now I can reflect on it. The experience and knowledge I have gained over the period I have been at St Andrews has massively increased, whilst allowing me to take it in at a steady pace. The courses (provided by QA) along with the valuable exposure of day to day operations in IT has allowed me to excel in my interests and focus on progressing my skills as much as possible. This is a very unique experience that gives you a sense of responsibility, whilst working as part of a team that are highly equipped with different skill sets. This combination along with the help and support of my colleagues has allowed me to reach my goals and continue to set targets for myself which I know I can accomplish. This is what I believe sets an apprenticeship apart from a university or college experience.

If I was to write down all the things I have learned throughout my time at St Andrews, it would be a never ending list! One thing I have learned for sure is that in IT, there is never a day you are not learning. Because my day to day job covers such a vast array of things, there is always something new to experience and learn from.

August 2016: Greg was runner-up Microsoft Apprentice of the Year

With the collaboration of the courses I have attended through QA (our training provider) and the constant learning experience of day to day life in St Andrews, I feel as if I have progressed a massive amount since my first day. Not only has it allowed me to  develop my IT knowledge and skills, it has also helped me develop personally, both with my confidence in challenging situations and independence when dealing with certain tasks. As I did join the apprenticeship scheme straight from school, I did not have the best idea of what working life involved, but by looking back now I know I have done the best I can –  especially with the amazing support of my manager and IT Service Desk team.

From day one, I was guaranteed to be exposed to as much as possible, to boost my confidence and prepare me for life after the apprenticeship comes to an end. Throughout my time here, as well as being exposed to service desk duties, I have experienced a period with the Desktop Technicians, Media Services team, Computer Science (preparing a computer classroom for start of a semester) and was also with Shackleton Technologies (Dundee Technology Park) for a week’s placement to get more awareness of how other IT organisations operate, and the differences in what they do. I would say Shackleton was a great learning curve for me personally, as it allowed exposure to new clients, systems and procedures. It also on occasions drew me out of my comfort zone to deal with certain things I hadn’t experienced before, which again was great for my development.

I would say working at the University of St Andrews in itself is a very unique experience. When I first received notice of being asked to interview for a position here I was overjoyed. I have always thought of the University of St Andrews as being a very prestigious town, and working there would just be incredible, especially just after leaving school. As the university has students coming from all over the globe to study here, I had to quickly adapt to their different needs, especially if they didn’t speak the language very well. I love the feeling of satisfaction when knowing you’ve done your best to help someone, and they’ve went away happy knowing their issue is no longer a problem. It’s a strange feeling working here and thinking about it like it’s normal, because a University’s IT department is like no other. I found this out when I spent a week at Shackleton Technologies, and how different everything is.

Once my apprenticeship comes to an end, ideally,  I’d like another couple of years experience at a IT service desk. I still think I can improve on a lot of aspects of my job, and I’d like the time to focus on those before I progress in my career. In the long term I see a bright future in IT, hopefully working in an area that I enjoy most (which at the moment stands between cyber security and networking). In my opinion, there’s never a dull moment or a moment where you’re not learning something in IT, and I feel that experience one of the key aspects that will help me progress further in the field.

I would highly recommend the apprenticeship scheme to any young people that aren’t certain on a future career path after school or college. It’s a great way to gain valuable experience and knowledge of the industry, and you get paid to do it!

https://www.apprenticeships.scot/scottish-apprenticeship-week/

 

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